What to check first

The first thing you should check if you have no hot water is whether your boiler is working. Depending on the type of boiler you have, the first sign that your boiler is not working will often be a change from the usual display colour along with an error code, and you could need a professional boiler repair.

In colder months, it's possible that you may have a frozen boiler condensate pipe, check out how to fix that below.

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Do you need to contact a professional?

The issues listed above are all things you can safely check yourself, but it's worth remembering that your boiler uses gas and can be dangerous. Hopefully, this checklist has helped you diagnose why you have no hot water.

If you're still not having any joy, you can request a repair by logging into My Account. If you don’t have one, it’s also simple to create a new account.

There are plenty of simple fixes that you can make around your house to keep your appliances working this winter. Be winter ready and check out our blog on how to save energy at home and still stay cosy in winter.

About the author

Ian Palmer-Smith

With 39 years working in operations, appliance maintenance and repairs. Ian is our go to expert for all things appliances. He is known for having the answer to any boiler query or washing machine debate on the tip of his tongue. Ian regularly contributes to the blog to share his wisdom further afield and help people out when our appliances aren’t working as we expect.

Last year, Ian was recognised as a finalist in the Institution of Gas Engineers and Managers’ Gas Leadership Award, a testament to his authority in the industry.

Ian is passionate about promoting awareness for carbon monoxide safety and has even represented Domestic and General at the House of Commons to discuss the importance of carbon monoxide safety around the home.

When not at work, Ian is occupied by taxing his sons to various sporting events, watching  football, rugby and more sports,.

To benefit from Ian’s wealth of knowledge on all things gas safety and appliance care, check out some of his blogs below.

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